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What does the Drivewyze phone application cost?
The mobile phone application is provided at no charge. To obtain a copy of the application, go to Download Free App
Will I accumulate costly data usage charges on my smartphone data plan?
No, the Drivewyze service was designed to incur minimal data costs to even the most limited data plans. The mobile application only transfers a small amount of data to determine a bypass request, and only at service sites.
Will Drivewyze performance be affected by which mobile network provider I use?
There may be slight variations in performance between mobile carriers depending on the geographic location of participating weigh stations. This should be insignificant to the operation of the service.
Will different phones perform differently with the Drivewyze application?
Some manufacturer differences may have a minor impact on system performance. It should not be noticeable nor affect the usability of the service.
What if I forget my password?
At the sign-in screen you can select Forgot Password and follow the instructions.
What if my mobile device freezes or turns off while in operation?
Simply restart the mobile device, open the application and start the service again.
Reception is poor where I travel. What can I do to prevent dropouts?
You may find error messages such as “Internet connection timed out” or “No Internet connection” in some areas. You can check the coverage areas from your network provider. To improve reception, try moving the device higher and closer to the windshield. Devices mounted higher on the dashboard, rather than low within the vehicle, may receive a better signal
What if the phone fails to connect to the Drivewyze service while I’m driving?
The Drivewyze service is designed to be “fail safe”. In case of any system failure the device will signal the driver to follow the existing road signs.
What if I switch to another application on the mobile device while I’m driving?
The Drivewyze mobile application will remain running. You will still be notified according to your device’s notification settings when approaching an inspection site.
Can I use the phone for voice at the same time?
Being on a phone call may block data transmission, depending on the type of phone, the network provider, and the location. Some phones and their network providers support simultaneous voice and data. Even if your phone and network provide this, some rural locations may not. It’s best not to be on a phone call as you approach Drivewyze service sites unless you know your phone and location provides simultaneous voice and data. In any event, if the Drivewyze mobile application cannot connect to the service it will safely alert the driver to “Follow Road Signs.”
What are the rules for approving a bypass request?
Each state law enforcement agency implements pre-clearance screening rules as required by department policy to satisfy State law.
How much time will I have to react to the bypass message?
The application will first display a notification message when the vehicle is approximately two miles away from the service site, and then request bypass clearance. Drivewyze will then signal the driver approximately one mile before the inspection site. This lead-time provides ample opportunity to make necessary lane changes.
Do I need to travel in any particular lane or speed?
No, the Drivewyze service will work regardless of what lane is being used or your vehicle’s speed.
What if I already have a bypass transponder in my vehicle?
Safety is the highest priority at Drivewyze. We have designed the system to work together with transponder-based bypass systems. To avoid driver distraction and ensure safety, Drivewyze will yield to your other bypass services in operation at that site.
What if I drive multiple vehicles or change the vehicle I am driving?
You can register multiple vehicles and select the correct vehicle before driving.
Where should I place my phone while driving?
Please follow all transportation safety laws designed to limit driver distraction including the use of hands-free headsets. We advise mounting the phone to your dashboard with a standard mounting kit or cradle. Keep your phone connected to your vehicle utility power in order to keep the phone running at all times during your travel. It’s best to install the mobile device in a location close to the windshield to improve reception. Mobile devices kept deeper within the vehicle can result in poor signal reception.
Does the Drivewyze service network include every weigh station and inspection site in a given state?
No. There are a number of factors to consider. The Drivewzye service network is adding more sites within each state as we expand across the nation. Which sites will be supported is first determined by state officials. To ensure the utmost safety, the process for establishing a site requires an extensive set of testing at the actual site. In rare instances we find the site's layout of the approaching road and exit ramps prevent a safe operation for our service.
Will using Drivewyze on my smartphone violate the FMCSA mobile phone rule, or other distracted driving laws?
No. The Drivewyze mobile application was designed with your safety in mind, and in compliance with the FMCSA rule on mobile phone usage. The Drivewyze application is designed to operate hands-free, which is permitted under the FMCSA rule. Once it's activated at the start of a trip, the Drivewyze application requires no further interaction. Your phone or tablet can sit unattended in a dash holder, and the Drivewyze application will automatically play a tone and display a message on the screen notifying you of an upcoming station, and whether you receive a bypass.
Does my driving activity get recorded and time stamped?
The Drivewyze application data is encrypted, and no personal data is stored on in-cab devices or transmitted. Drivewyze does not continuously record or time stamp driver location. Information collected by the Drivewyze system (not on mobile devices) includes time and date information pertaining to Bypass requests and events. This data is made available to agency law enforcement staff as required by State and Federal law.
If my driver gets into an accident, would that affect the bypass rate of another driver later driving the same vehicle?
An at-fault crash affects the CSA score of a carrier's USDOT number and is not tracked to a specific vehicle. If an at-fault crash negatively affects the CSA score, then the bypass rate of all vehicles operating under that USDOT number could be affected. How much this is affected depends on how high or low the initial CSA score was for the carrier.
Can I install Drivewyze and login to a second phone or tablet?
A driver can install Drivewyze onto a second device, and log in with the same username and password, and choose the same vehicle that he normally does.
The first time a driver installs and logs into Drivewyze on a second device, the driver will get a pull in command at the first weigh station or inspection site that he approaches -- which is how the Drivewyze system completes a new pairing of driver and device. Following this initial pull in, the driver should begin to receive bypass commands on the new device with the same frequency that he received them using the original device.
Can I log into Drivewyze on two or more devices and use them at the same time?
Although a driver can login to multiple devices at the same time, and choose the same vehicle, we recommend that drivers log into only one device at a time.
This is because there can be a "random pull in factor" in place within a given jurisdiction, as determined by state law enforcement. For example, in a given state, a driver operating under a carrier that has an ISS score greater than a certain number might be given a pull in command 10% of the time -- and would receive bypass commands 90% of the time. Because of this, if two logged in devices are both in operation as a driver approaches a weigh station or inspection site, a driver may end up seeing a bypass command on one device, and a pull in command on the other, at the same time. If this happens, a driver should always follow the pull in command. To avoid confusion, we recommend logging into only one device at a time.
What if I am carrying an over-dimensional and overweight load?
Over-dimensional and overweight loads are required to pull in regardless of how good their safety scores are, as law enforcement officers need to confirm that these carriers have the appropriate permits. We are working on incorporating an information system that includes permits so that truckers with over-dimensional and overweight loads can get more bypasses. Until then, these loads are required to pull in.
What if my data has issues reconnecting?
Data reconnection may take up to 10 seconds after a user completes a voice call, as CDMA networks do not support simultaneous voice and data connections.
What if my BlackBerry fails to detect the local network?
Blackberry devices may have issues detecting the local network. To resolve this issue, turn on “data services “and “roaming” on your Blackberry, make sure the “Wi-Fi” setting is off, and restart the “mobile network”.
Are hazmat loads required to follow different bypass rules?
Hazmat loads follow the same bypass rules as every other Drivewyze user. To date, we have not incorporated hazmat data sources into our screening processes.
The first time I encounter a Drivewyze-supported weigh scale, do I need to go inside to talk to an officer, or do anything else to complete my service activation?
No. Just follow the inspection site instructions and pull-in if it's open. There is no need to park in back, go into the station, or provide any special information to the officer. Just pull in as you would normally. That will complete the Drivewyze PreClear service activation process, and you will then start receiving bypasses at a rate depending on your carrier safety score.