Known Issues

We’re Always Working to Serve You Better

Our number one priority here at Drivewyze is to help facilitate road safety and efficient commercial truck operations. In some cases, however, there are factors that interfere with our abilities to help. Please see below for a list of “Known Issues” that may impact our service.

  • Drivewyze, when installed on Galaxy Note or Tab devices, sometimes can’t detect a site or show alerts.

    There are known issues when using any GPS-dependent app on either Samsung Galaxy Tab or Galaxy Note devices.

    This is due to the particular GPS chipset that Samsung has chosen to install in these devices. Because this chipset isn’t as robust as what Samsung installs in their other smartphone lines, the GPS coordinates our Drivewyze app gets supplied are inaccurate, and this can sometimes interfere with our app’s ability to detect that you’re approaching or passing through a site. As a result, users may occasionally not receive notices of upcoming weigh stations, or bypass / pull-in commands. We continue to look into this issue and are hoping to find a solution, but in the meantime, Galaxy Note and Tab users should be aware that they may encounter intermittent communications interruptions due to this GPS chipset issue.

    An example of documentation that you can find on the internet related to this known issue can be found here.

  • Poor cellular network coverage at the MN St. Croix I-94 WB site results in drivers being shown FOLLOW ROAD SIGNS instead of the bypasses that our service is actually granting them.

    When the Drivewyze app detects that it’s approaching a weigh station and has come within about a mile of it, it will send a bypass request to our servers and wait for a response. That response is usually received within 1-3 seconds, depending on the local cellular network being used. However, if the app doesn’t hear back from our servers by the time it detects that it’s reached the Minimum Safe Distance from the weigh station, it must abandon its wait for a bypass instruction, and instead will show FOLLOW ROAD SIGNS so the driver has enough time to perform a safe driving maneuver. At the MN St. Croix weigh station on I-94, the river valley topography results in poor cellular reception for drivers proceeding west over the river on I-94. This factor, combined with the location of cellular towers in the area (most notably Verizon towers), results in drivers sometimes being shown FOLLOW ROAD SIGNS instead of the bypasses that were sent them by our system.

  • Poor cellular network coverage at the NM Raton I-25/US-87 SB site results in drivers being shown FOLLOW ROAD SIGNS instead of the bypasses that our service is actually granting them.

    When the Drivewyze app detects that it’s approaching a weigh station and has come within about a mile of it, it will send a bypass request to our servers and wait for a response. That response is usually received within 1-3 seconds, depending on the local cellular network being used. However, if the app doesn’t hear back from our servers by the time it detects that it’s reached the Minimum Safe Distance from the weigh station, it must abandon its wait for a bypass instruction, and instead will show FOLLOW ROAD SIGNS so the driver has enough time to perform a safe driving maneuver. At the NM Raton I-25/US-87 SB site, the mountainous topography results in poor cellular reception for drivers in the area. This factor, combined with the location of nearby cellular towers, results in drivers sometimes being shown FOLLOW ROAD SIGNS instead of the bypasses that were sent them by our system.

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