Help Create the Future of Transportation

Each day, millions of trucks traverse our roadways to deliver the products and services that keep life moving.

Zero Crashes and Zero Fatalities

How do we create that future?

By standing shoulder-to-shoulder with passionate, empathetic colleagues who meet the challenges of each new day with care and ingenuity.

With us, you’ll help create and support software and technology products that keep drivers aware of hazards, help them carry out their journeys more smoothly, and increase their quality of life.

Why work with us?

We want people who want to build a future they want to live in.

You believe in what we do. We tackle big challenges and mobilize never-been-done before solutions to make the transportation industry safer, run more sustainably, and have a smaller footprint on the environment.

You seek a different type of experience. One where everyone, no matter their title, has a voice at the table.

You crave the opportunity to share ideas and solve complex problems next to people who will value your perspective. Our collaborative work culture harnesses new ideas, new ways of doing things and propels our quest to go the extra mile in all we do.

You want to be part of a team changing the game. We provide industry-leading technology and our ability to reach new heights comes down to our focus on creating exceptional experiences, raising the bar every day, and driving to succeed for our customers.

You want to drive. Our business is scaling, and this creates opportunities to build new knowledge and skills by working on new ways of doing things, projects, or with a new technology application. We also get that life can be complicated. Our unlimited vacation time and flexible work environment recognizes the boundaries that come from juggling life and puts you in the driver’s seat.

Our values set us apart

Create Exceptional Experiences

Think like a customer, colleague, partner, and stakeholder. Strive to go above and beyond and have a positive impact on others.

Drive to Succeed

Be purposeful and accountable. Persevere through challenges and seek ways to enable success. Operate with speed, agility, and excellence.

Empower and Lead

Take initiative and be proactive. Identify problems quickly and help tackle them. Have a voice, share ideas, and give constructive feedback. Encourage others to do the same.

Disrupt Creatively

Be curious, explore ideas without bias, and fearlessly try new things. Foster innovation with diversity of thought. Merit ideas, not titles, and learn from failure.

Cultivate Relationships

Build credibility and influence with integrity, honesty, and commitment. Seek win-win outcomes and lead with transparency and high ethical standards.

Raise the Bar

Continually improve and grow. Build for the future, develop capability, and help others to learn. Take risks and aim high. Don’t iterate when you can change the game.

Play as a Team

Navigate with genuine, care, respect, and inclusiveness. Create momentum through collaborative partnerships. Celebrate successes and have fun.

Vice President, Product

Drivewyze is more than just a tech company – we are a connected truck solutions leader that is revolutionizing safety and sustainability in commercial vehicle transportation. We are committed to bettering the experience of drivers, fleets, and public agencies towards a vision of zero crashes, zero fatalities and a sustainable transportation system. Drivewyze operates a software-based cross platform connected truck ecosystem that connects in-cab telematics devices to transportation IoT networks. Our platform reaches across 3 million trucks and connects with transportation infrastructure in 48 states and provinces. We are taking on transportation’s biggest pain points with a world-class team that thrives on overcoming challenge and making a difference in the lives of those we serve. If you thrive in a fast-paced collaborative environment filled with challenge and purpose- then come join our team.

About the Role:

The Vice President of Product leads a team of talented product professionals in delivering on our mission to solve transportation safety and efficiency challenges with our connected truck platform. This role will drive critical discovery efforts for new strategic opportunities, explore new product discovery capability, and develop market-driven product opportunities for Drivewyze.

Reporting to the CEO, this is a key executive leadership position within the company that will own product vision, strategy, roadmap, and execution. You’ll mentor, support, and guide the product management team, and foster high engagement, working in a highly collaborative manner with other teams and stakeholders. You’ll take pride in empowering individuals and teams to deliver outstanding user experiences that redefine the category and achieve strategic outcomes.

You will drive success in:

Product Management: Develop, champion, and execute a product vision consistent with the company’s vision, mission, and strategic goals, based on a deep understanding of our customers’ needs. This includes:

Directing a team of product managers to translate the product vision into an actionable strategy and road map
Directing product discovery initiatives for new and existing products
Directing a team of User Experience designers to bring world-class customer experiences into the product
Directing a team of Product Content developers to manage product training and documentation content
Championing successful product launches, with success defined as achieving desired business outcomes measured by product KPIs
Drive constant product innovation while optimizing engineering and other resources, leveraging prototyping and experimentation.
Providing a balanced assessment of strategic opportunities and prioritization.
Support a sophisticated product-led growth engine

Product Marketing: Direct and advise all core product initiatives on product positioning, pricing, and go-to-market strategy, with an emphasis on leveraging product led growth strategies to enable market penetration and revenue growth. Work closely with research, design, and marketing to create and realize differentiated value for our users.

Product Partnerships: Establish strong product partnerships with external customers and internal teams, assisting business development and channel management in the establishment and maintenance of product and channel partnerships.

Coaching and Training: Collaborate with cross-functional teams to define, implement, and continuously improve product development best practices, including team shape and balancing resource allocation against company priorities. Coach the product team on product discovery; train internal and external stakeholders on discovery initiatives you own.

Primary job responsibilities include, but are not limited to: 

Discover and validate market-driven opportunities, adding strategic value to the discovery ideation process with you deep market knowledge and ability to connect the dots between existing and potential new products.
In collaboration with product management, develop, document and train product teams on a consistent lean product discovery framework.
In collaboration with the executive team, develop, document and train internal cross-functional teams on a consistent lean product discovery framework that ties into corporate strategy.
Develop, document, and communicate the competitive landscape for Drivewyze.
Develop, document, train and advise on product positioning across the Drivewyze product portfolio for both new and existing products.
Lead the assessment of key new strategic opportunities through your defined discovery framework building out the necessary artifacts that allow the executive team to assess pursuit, pivot or pause on the opportunity.
Develop and present to executive committee the cross-organization innovation roadmap, opportunity assessments and recommendations.
In collaboration with business development, lead key decisions and advise others on Buy, Build or Partner
In collaboration with marketing, lead key decisions and advise other on Pricing, Positioning & Placement
In collaboration with marketing, develop, document and train internal stakeholders on Buyer Processes & Distribution Strategy
In collaboration with Business Development, establish strong strategic product partnerships ensuring Drivewyze is an important success criterion for their businesses.
In collaboration with marketing and product management, develop and conduct thought leadership actives such as blogs, webinars, and conference presentations.
Through collaboration, communication and consistency help enhance the focus within Drivewyze on product related items.
Act as a role model and mentor within the product team.

The ideal candidate has experience with the following:

Product led growth
Expanding a multi-product portfolio
Managing value stream organizations
External industry perspective on native-cloud big data productization
Leverage data and AIML to:
- Create disruptive new products and services
- Build a competitive advantage for existing products
- Enable personalization and create experiences that delight customers

Work with us because you believe in what we do.

Want to be part of a team whose mission is to save lives by reducing commercial transportation fatalities? How about being part of a tech company that continues to disrupt industry with new ideas? Although technically, we have been in business for almost 20 years, we are proud to have maintained a start-up feel with each team member acting like owners modeling our values:

Create Exceptional Experiences. Think like a customer, colleague, partner, and stakeholder. Strive to go above and beyond and have a positive impact on others.
Drive to Succeed. Be purposeful and accountable. Persevere through challenges and seek ways to enable success. Operate with speed, agility, and excellence.
Empower and Lead. Take the initiative and be proactive. Identify problems quickly and help tackle them. Have a voice, share ideas and give constructive feedback. Encourage others to do the same.
Disrupt Creatively. Be curious, explore ideas without bias, and fearlessly try new things—Foster innovation with a diversity of thought. Merit ideas, not titles, and learn from failure.
Cultivate Relationships. Build credibility and influence with integrity, honesty, and commitment. Seek win-win outcomes and lead with transparency and high ethical standards.
Raise the Bar. Continually improve and grow. Build for the future, develop capability, and help others to learn. Take risks and aim high. Don’t iterate when you can change the game.
Play as a Team. Navigate with genuine care, respect, and inclusiveness. Create momentum through timesaving, pushing collaborative partnerships. Celebrate successes and have fun.

Our Journey and Culture

As an organization, our innovative and collaborative culture is woven into the fabric of our DNA and seen through our interactions with one another. Our teams work together to solve problems that have a real-world impact, with all voices being heard at the table, and we believe respectful and inclusive idea-sharing is fundamental to our ability to continue to push into uncharted territories. Our roots are deep with almost 20 years of cultivating relationships and expertise, and our footprint across North America is a testimony of our ability to disrupt the industry and change the game. Our incredible journey has been built with teamwork, creativity, and humbly brilliant people ready and willing to explore new possibilities together.

Drivewyze is an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status

Apply Now

Service Desk Analyst

Who we are:

We are an innovative technology service provider to the transportation industry across North America. We are disrupting the commercial trucking industry by delivering unsurpassed time-saving and cost-effective technology solutions to commercial vehicle operators and carriers throughout the United States and Canada. We are on a mission to revolutionize highway safety and efficiency.

Who you are:

Your knack for picking up easily on network configurations/ hardware/ electrical & schematics combined with being a problem solver by nature sets you apart. You find deep satisfaction in discovering the root cause of issues through your impressive troubleshooting skills and thrive on providing professional and high caliber customer experiences.

What you will be doing:

Based out of our head office in Edmonton (It’s a space designed with YOU in mind – ask us why we love it!) you’ll work as part of the Service Desk team reporting to the Manager of Service Operations.
You’ll get to showcase your high degree of professionalism and exceptional communication skills by providing technical support for our government client systems and IT infrastructure that supports our operations across the US and Canada. You’ll monitor resolution progress and ensuring customer needs are met. As a key partner to our Field Service Technicians, you’ll be proactively coordinating system maintenance, upgrade schedules and doing calibrations You’ll also learn to support a suite of leading technologies in our industry, including thermal imaging, digital imaging, radiation detection, and laser scanning systems.

Job Accountabilities – include but are not limited to:

Review and acknowledge incidents submitted through our incident management system or the Service Desk phone queue.
Analyze the issue and determine the appropriate course of action required. This includes categorizing the severity of the issue (Tier 1, 2, or 3) and the urgency of resolution.
Investigate and resolve Tier 1 and 2 issues and document resolution in the system.
Escalate incidents to additional support groups when unable to resolve in accordance with our standard operating procedure workflow.
Ensure tickets are documented by all parties prior to being logged as fulfilled in the system. Follow-up with the respective party as required.
Support the management of preventative maintenance and system upgrade schedules, initiating, coordinating, and monitoring events in the system.
Ship, receive, and maintain inventory of equipment and hardware supporting ticket resolution and preventative maintenance events.
Request the dispatch of Field Technicians to onsite locations for onsite.
Monitor service desk system performance and provide reports upon request.
Share ideas and recommendations to improve service delivery and workflows.
Support and assist other team members.
Participate in on-call shifts and provide after-hours support on a rotational basis.
Provide updates in internal meetings on service desk volume and trends in issues.
Coordinate and manage project tasks to ensure completion within allotted timelines
Document and communicate status and action items to required parties.
Document and maintain accurate process workflows and procedures.

Required Skills and Qualifications:

Post-secondary or certificate program in IT/ Electrical Engineering or related field.
At least 2-3 years of experience in a technical support role.
Demonstrated success managing multiple deadlines and demands and working under pressure.
Self-motivated, detail-oriented, and able to work independently.
Willing to work on-call shifts (evenings, weekends) on a rotational basis.
Certification in A+, ITIL, Microsoft operating systems, or related assets.
Previous experience with Service Now is a plus.
Valid passport to travel between the US and Canada.

By Joining us You’ll Enjoy:

Benefits (dental, health & vision, health spending account)
Stock options
Open vacation program with unlimited vacation days
Differential pay for working evenings/weekends on rotation
Inclusive, collaborative culture.
Employee recognition & employee referral program
Social initiatives and battles in the office – pickle ball, basketball, ping pong, foosball, darts, you name your game!
Organized fun time – Debate a book in the book club, go for a jog with the running club or join in a lunchtime game of soccer, baseball, hockey, even golf!

Work with us because you believe in what we do.

Create Exceptional Experiences. Think like a customer, colleague, partner, and stakeholder. Strive to go above and beyond and have a positive impact on others.
Drive to Succeed. Be purposeful and accountable. Persevere through challenges and seek ways to enable success. Operate with speed, agility, and excellence.
Empower and Lead. Take the initiative and be proactive. Identify problems quickly and help tackle them. Have a voice, share ideas, and give constructive feedback. Encourage others to do the same.
Disrupt Creatively. Be curious, explore ideas without bias, and fearlessly try new things. Foster innovation with diversity of thought. Merit ideas, not titles, and learn from failure.
Cultivate Relationships. Build credibility and influence with integrity, honesty, and commitment. Seek win-win outcomes and lead with transparency and high ethical standards.
Raise the Bar. Continually improve and grow. Build for the future, develop capability, and help others to learn. Take risks and aim high. Don’t iterate when you can change the game.
Play as a Team. Navigate with genuine, care, respect, and inclusiveness. Create momentum through collaborative partnerships. Celebrate successes and have fun.

Our Journey and Culture

Drivewyze provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply Now

General Application – Tell us what you are looking for!

Don’t see what you are looking for? Register with us!

We are always on the lookout for great talent and we want to hear from people who want to work with us!

Interested in a career in software development?
Have a love for product management or business development?
Do you consider yourself a data scientist with a passion for all things numbers?
Are you an Electrical or Mechanical Engineer looking to design and build for the future?

We are scaling up and growing fast! So fast, we want to connect with great candidates before we have a need so we can be ready. Tell us what you are looking for so we can reach out when things sync up!

Work with us because you believe in what we do.

Want to be part of a team whose mission is to save lives by reducing commercial transportation fatalities? How about being part of a tech company that continues to disrupt industry with new ideas?

Although technically, we have been in business for almost 20 years, we are proud to have maintained a start-up feel with each team member acting like owners modeling our values:

Create Exceptional Experiences. Think like a customer, colleague, partner, and stakeholder. Strive to go above and beyond and have a positive impact on others.
Drive to Succeed. Be purposeful and accountable. Persevere through challenges and seek ways to enable success. Operate with speed, agility, and excellence.
Empower and Lead. Take initiative and be proactive. Identify problems quickly and help tackle them. Have a voice, share ideas, and give constructive feedback. Encourage others to do the same.
Disrupt Creatively. Be curious, explore ideas without bias, and fearlessly try new things. Foster innovation with diversity of thought. Merit ideas, not titles, and learn from failure.
Cultivate Relationships. Build credibility and influence with integrity, honesty, and commitment. Seek win-win outcomes and lead with transparency and high ethical standards.
Raise the Bar. Continually improve and grow. Build for the future, develop capability, and help others to learn. Take risks and aim high. Don’t iterate when you can change the game.
Play as a Team. Navigate with genuine, care, respect, and inclusiveness. Create momentum through collaborative partnerships. Celebrate successes and have fun.

Let’s talk compensation and perks:

Competitive compensation package, including health benefits.
Open vacation program with unlimited vacation days.
Employee recognition & employee referral program
Inclusive, collaborative culture.
Social initiatives and battles in the office – pickle ball, basketball, ping pong, foosball, darts, you name your game!
Organized fun time – Debate a book in the book club, go for a jog with the running club or join in a lunchtime game of soccer, baseball, hockey, even golf!

About Us:

Drivewyze is an equal opportunity employer. All qualified applicants will be considered for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.

Apply

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