Drivewyze Support: Making Your Investment Successful

Contact our Support Center

We have all the tools and materials you need to get your teams trained on what to expect with Drivewyze PreClear – your drivers and dispatch managers, as well as your procurement, finance, safety, and operations teams. This includes instructional user guides, online driver resource pages, videos, and presentations.

We also understand that any new technology roll out can be prone to push back stemming from confusion or a resistance to change. Let us help you set expectations with your drivers and other teams. We’d be happy to jump on a conference call, present at a safety meeting or simply speak to an individual directly.

Our Customer Success team is ready to help you roll Drivewyze PreClear out in an orderly and efficient fashion, and even help you transition from your old bypass service, if necessary, without getting hammered by “lost transponder” penalties. And our Customer Service team is ready to provide all the help you need to keep your drivers happy and your trucks out of weigh stations.

Get to know your customer service and support team – we are here for you.

Your Customer Success Team

Marc Audy has been with Drivewyze since the beginning, and manages a small team of Customer Success Representatives. His team will take you through the process of getting all your trucks up and running, and ensuring you have all the tools necessary to train and onboard your drivers.

The goal of your Customer Success Representative is to ensure your success with Drivewyze.

Marc Audy,
Director of Customer Success

Your Customer Experience Support Team

The Customer Experience Support Team is always working to provide thoughtful and timely solutions to any technical issues. The entire Customer Experience team works with customers over the phone and through email to ensure fleet success with Drivewyze PreClear.

The goal of your Customer Experience Support Team is to expertly manage and resolve any technical speed bumps.

Steve Hover, Manager, CX Support Team

The Drivewyze Customer Support Team

 

Phone : 1 (888) 988-1590   Monday to Friday, 8AM to 9PM ET
Fax: 1 (877) 393-8883
Email: support@drivewyze.com

Read Our Support Policy