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Welcome to the Drivewyze Support Center

If you can’t find what you’re looking for, contact our Support Team at 1-888-988-1590, Monday to Friday, 8AM to 9PM ET.

Support for PreClear Weigh Station Bypass Service

  • About PreClear Fleet Overview Dashboard
  • Fleet Guide to PreClear Weigh Station Bypass
  • PreClear Bypass Restrictions
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Support for Drivewyze Safety+

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Support for Safety+Insights

  • About Fleet Overview
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Support for Safety Notifications

  • Getting Started with Safety Notifications
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Support for Fleet Administration

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Support for Fleet Settings
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Support for Vehicle Administration
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  • Vehicle FAQ

Vehicle FAQ

Table of Contents
  • Overview
  • Vehicle FAQ
  • Why do I need a truck picture?
  • How can I change my default truck picture?
  • How can I change specific services or programs to all of my vehicles at once?
  • How do I turn on US Bypass for my trucks?
  • How do I turn on Florida Agricultural Bypass for my trucks?

Overview #

This article includes commonly asked questions regarding vehicles.

Vehicle FAQ #

Why do I need a truck picture? #

Answer: A truck picture is required to make sure you are eligible for all weigh station bypass situations. Without a truck picture, a bypass may be denied to a driver.

How can I change my default truck picture? #

Answer: Follow the steps for Editing a Vehicle and change the truck picture.

How can I change specific services or programs to all of my vehicles at once? #

Answer: Use the Bulk Actions feature on the Vehicles page.

How do I turn on US Bypass for my trucks? #

Answer: Navigate to Vehicle Administration to add US Bypass for one or multiple trucks.
Note: Depending on your partner, this feature may not be currently permitted from this location.

How do I turn on Florida Agricultural Bypass for my trucks? #

Answer: Navigate to Vehicle Administration to add Florida Agricultural for one or multiple trucks. In order to use Florida Agriculture Bypass you must consent here. In addition, you can learn more about Florida Agricultural Bypass here.

Updated on March 21, 2022
Table of Contents
  • Overview
  • Vehicle FAQ
  • Why do I need a truck picture?
  • How can I change my default truck picture?
  • How can I change specific services or programs to all of my vehicles at once?
  • How do I turn on US Bypass for my trucks?
  • How do I turn on Florida Agricultural Bypass for my trucks?
Contact

General Inquiries

1-780-461-3355

Sales & Support

1-888-988-1590

support@drivewyze.com

Monday – Friday, 8am – 9pm ET

 

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