Drivewyze
  • Solutions
      Back
    • By Product
      • Drivewyze PreClear
      • Drivewyze Safety+
      • Drivewyze e-Inspection
      • Drivewyze Infrastructure Services
    • By Role
      • Driver
      • Safety
      • Operations
      • Finance
      • Technology
      • Government Agencies
  • Customers
      Back
    • Testimonials
    • Our Customers
  • Partners
      Back
    • Our Partnership Approach
    • Partner Portal
  • Resources
      Back
    • PreClear Coverage Map
    • Compatible Devices
    • Webinars
    • Drivewyze vs. PrePass Comparison
    • ELD FAQs
    • Blog
  • Support
      Back
    • Knowledge Base & FAQ
    • Customer Support
  • About
      Back
    • Work With Us
    • Contact
    • Policies
Sign In

Welcome to the Drivewyze Support Center

If you can’t find what you’re looking for, contact our Support Team at 1-888-988-1590, Monday to Friday, 8AM to 9PM ET.

Support for PreClear Weigh Station Bypass Service

  • About PreClear Fleet Overview Dashboard
  • Fleet Guide to PreClear Weigh Station Bypass
  • PreClear Bypass Restrictions
  • PreClear Online User Guide
  • PreClear FAQ
  • PreClear Coverage Map
  • Working with PreClear Insights
  • About PreClear Site Visits Details

Support for Drivewyze Safety+

  • Safety+ Reference Guide
  • Proactive Speed Alerts Overview
  • Dynamic Parking Availability Alerts Overview
  • Cargo Theft Notifications Overview
  • Severe Weather Alerts Overview
  • Custom Safety Zones Overview
  • Managing Custom Safety Zones
  • Custom Zone Types and Icons

Support for Safety+Insights

  • About Fleet Overview
  • About Vehicle Summary
  • About Driver Summary
  • About Risk Zone Summary
  • About Visit Details
  • About Event Viewer

Support for Safety Notifications

  • Getting Started with Safety Notifications
  • Insights: Safety Notifications Summary

Support for Fleet Administration

  • Driver Bulk Actions
  • Vehicle Administration
  • Managing Drivers
  • Managing Users
Support for Fleet Settings
  • Managing Fleet Images
  • Truck Picture Best Practices
  • Managing Safety Notifications
Support for Vehicle Administration
  • Vehicle Bulk Actions
  • Truck Picture Best Practices
  • Searching For Vehicles
  • Managing Vehicles

Drivewyze Support for Drivers

  • Driver Guide: Safety Notifications
  • PreClear Coverage Map
  • PreClear Bypass Restrictions

Support for FAQs, References, & Troubleshooting

  • Severe Weather Alerts Definitions
  • Changing Your Password
  • Vehicle FAQ
  • PreClear FAQ

Developer Docs

  • Developer Documentation Portal
  • Vehicle Management API
  • Insights API
  • Home
  • Drivewyze Help Center
  • Support for PreClear Weigh Station Bypass Service
  • Working with PreClear Insights

Working with PreClear Insights

Table of Contents
  • Overview
  • Verify if a newly enabled vehicle is active
  • Identify vehicles that are not following pull-in instructions
  • Find vehicles that visit sites where they could receive bypasses
  • View the trend of number of bypasses received week over week

Overview #

The Fleet Overview and Site Visits pages are designed to be monitored on a regular basis to keep track of the activity of your fleet. This article covers some common ways to utilize the tools.

Verify if a newly enabled vehicle is active #

It can be difficult to see if a vehicle you installed Drivewyze in is up and running. Use this procedure to verify the vehicle has Drivewyze running.

  1. Navigate to PreClear Bypass > Site Visits.
  2. Set the date range to include the time period you expected to see the vehicle active at any site. “This week” is a good starting point to ensure you are looking at the most recent visits.
  3. Remove all filters to ensure you are seeing activity at all sites.
  4. Search by Unit Number, VIN, or License Plate to find the exact vehicle. A visit appears if the vehicle is active.

Identify vehicles that are not following pull-in instructions #

Vehicles are required to pull-in when instructed and it’s important to identify which vehicles are not following instructions. There is always a chance that a site was not able to be pulled-in to due to safety concerns or the station was closed. However, when bypassing an open site when instructed to pull-in invites an opportunity for law enforcement to cite a driver, which affects CSA scores. Use this procedure to see recent visits that are counted as Missed Pull-ins.

  1. Navigate to PreClear Bypass > Fleet Overview.
  2. Click on View Details in the Pull-in Instructions metric.
  3. Click more filters and add Bypassed to the Action Taken filter.
  4. Make note of the total Missed Pull-ins.

The list of visits presented are vehicle that did not follow the pull-in instruction. This on its own does not mean the driver always made an error, but if a trend appears there may be an opportunity for coaching.

Find vehicles that visit sites where they could receive bypasses #

Depending on how you manage your fleet, it can be difficult to keep track of vehicles that are not subscribed to a Drivewyze PreClear program. There are cases where a vehicle could be taking advantage of a program but it hasn’t been subscribed yet. Use the PreClear Subscription Status section to view activity at all sites by all vehicles running Drivewyze even when they are not subscribed.

  1. Navigate to PreClear Bypass > Fleet Overview, then find the PreClear Subscription Status section.
  2. The yellow bar displays vehicles that could be receiving bypasses. Click on the yellow bar to open the Site Visits page.
  3. Look through the list of vehicles that is filtered to show vehicles not subscribed when visiting Drivewyze sites.

View the trend of number of bypasses received week over week #

Bypass counts can rise and fall depending on many factors, but counts improve when problematic licensing or registration issues are solved, your fleet CSA score drops, or new sites come online. Use the Bypass Summary section to determine if the number of bypasses you receive per visit is at the level you expect.

  1. Navigate to PreClear Bypass > Fleet Overview.
  2. Adjust the date range to show at least 4 weeks of data. You can go up to a maximum of 1 year.
  3. Look through the Bypass Summary by using the arrows or click and drag the site.
  4. Make note of the changes of bypass, other, and pull-in instructions.

 

Updated on June 28, 2022
Table of Contents
  • Overview
  • Verify if a newly enabled vehicle is active
  • Identify vehicles that are not following pull-in instructions
  • Find vehicles that visit sites where they could receive bypasses
  • View the trend of number of bypasses received week over week
Contact

General Inquiries

1-780-461-3355

Sales & Support

1-888-988-1590

support@drivewyze.com

Monday – Friday, 8am – 9pm ET

 

© 2023 Drivewyze 

Company
Find Your Reseller Policies Careers Drivewyze Hub
Connect

© 2023 Drivewyze